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Frequently Asked Questions

Yes, in most cases we can install your new floor right over the old one—fast, clean, and hassle-free.

Worried you’ll have to tear out your old floors before you get new ones? That sounds messy, time-consuming, and expensive. Just the thought of ripping up tile, glued-down vinyl, or old hardwood is enough to make anyone delay a home upgrade.

We hear it all the time:

“Is this going to turn into a huge project?”

“Will I need to move out for a few days?”

Here’s the good news: Refloor makes it easy.

Our expert installers can install over many existing floors, including old vinyl, laminate, tile, and hardwood, as long as the surface is level and in stable condition. That means:

✅ Less mess

✅ Less downtime

✅ No surprise costs

We assess everything during your free design consultation, so you’ll know exactly what to expect before we even schedule your install.

Bottom line? No need to tear up your home just to get a fresh new look. With Refloor, upgrading your space is faster, simpler, and more affordable than you think.

Yes, so real you’ll have to touch it to tell the difference.

If you're picturing the shiny, plastic-looking vinyl from decades ago, think again. This is not your grandma’s vinyl floor! Many people are surprised at how authentic today’s luxury vinyl plank

(LVP) and luxury vinyl tile (LVT) looks. You're probably wondering, "Will it actually look like real wood or stone, or will it scream 'fake'?"

We hear you, and that’s exactly why we use only the best luxury vinyl in our SmartChoice Package®.

Here’s what makes it so realistic:

  • High-Definition Imaging – Every plank is embossed with detailed textures and patterns that perfectly mimic real hardwood or tile.
  • Textured Surface – It doesn’t just look like wood, it feels like it too, with grain-like finishes and depth.
  • Varied Plank Patterns – Just like real wood, our LVP and LVT has natural color variation and unique patterns with no obvious repeats.
  • Matte Finish – No glossy, plastic shine, just a warm, natural look.

Whether you want the rustic charm of hand-scraped hickory or the sleek style of stone-look tile, our luxury vinyl delivers style, strength, and beauty without the upkeep or high cost.

Bottom line, you get the look of real wood or tile, without the worry. And your guests? They’ll never know the difference unless you tell them – and believe me, you are going to want to tell them!!

Yes! We make financing easy, right during your appointment.

Imagine you're excited about your new floors, but then the price starts to feel overwhelming. You start worrying: Can I really afford this? Will I ever pay it off?

We totally get it. Financing can feel stressful and complicated. You don’t want high payments, surprise interest, or long approval delays. That worry stops you from getting what you want.

Here’s how Refloor fixes that:

  • Instant approval at your appointment - no waiting, no stress.
  • Plans for every budget - from low interest monthly payments to 0% interest offers.
  • Credit concerns? No problem. - We work with the best lenders to find something for almost everyone
  • No hidden fees or pressure - just clear, easy choices so you can pick what fits your wallet best .

With Refloor, financing isn’t a headache, it’s part of a smooth, stress-free experience. You get to enjoy beautiful new floors now, and pay over time, without fuss.

Ask your design consultant during your estimate, and we’ll guide you to the plan that fits your life. Because we believe upgrading your home should feel good—in every way.

Most Refloor installations are completed in just one day.

You might be wondering, “Will my home be a construction zone for a week?” That’s a fair concern. Some flooring projects can drag on, leaving you stepping over tools and trapped in a mess for days. It’s disruptive and frustrating, especially if you’ve got kids, pets, or a busy household.

Not with Refloor.

We’ve streamlined the process so you can enjoy your new floors, fast and stress-free.

Here’s how it works:

  • Our crews are fast, professional, and fully equipped.
  • We move the heavy furniture for you (just take care of the breakables).
  • We remove old carpeting if needed and haul it away with us.
  • We install your new flooring and put everything back—all in the same day.

For most homes, we’re in and out in just one day. Larger projects or complex layouts might take a little longer, but we’ll always give you a clear timeline during your free consultation.

Bottom line, with Refloor, you get beautiful, durable flooring without the long wait or disruption. Just quick, clean, professional results—so you can get back to living.

With Refloor, your floors are built to last a lifetime - literally.

We get it! You don’t want to replace your floors again in 5 or 10 years. You've seen it happen:

the laminate starts to peel, the hardwood gets scratched beyond repair, or the vinyl from the big-box store bubbles and cracks. It's frustrating—and expensive.

That’s why we created our SmartChoice Package®, made to last for life.

Our luxury vinyl plank flooring is:

✅ 100% waterproof

✅ Scratch and dent resistant

✅ Fade resistant

✅ Backed by a lifetime warranty

That means it stands up to spills, pets, grandkids, heavy furniture - real life - and keeps looking beautiful year after year.

Bottom line? When you choose Refloor, you're not just getting new floors. You're getting peace of mind, comfort, and style that lasts forever.

Keep your floors looking beautiful with simple, stress-free care.

Why It Matters

  • Dirt and grit on your floors can act like tiny scissors, slowly cutting into the wear layer.
  • Harsh cleaners, steam mops, and vacuums with beater bars can damage vinyl and hardwood finishes over time.

Easy & Effective Cleaning Routine

1. Sweep or Vacuum (Soft Mode) Daily or as Needed

Use a soft-bristle broom or vacuum on the "bare floor" setting. Avoid vacuuming with a beater bar to prevent scratches.

2. Mop with Warm Water Weekly (Rooms in Use More Often)

  • Fill a bucket with warm water only or mix a pH-neutral, vinyl-safe cleaner
  • Use a microfiber mop
  • Spray or lightly dampen the mop - not the floor
  • Mop along the plank direction, then dry the floors right away

3. Spot Clean Spills Immediately

  • Blot with a clean, white cloth
  • For tougher spots, gently scrub with a white, nonabrasive pad
  • Use a tiny bit of mineral spirits or lemon juice for ink, wine, or rust - then rinse and dry

What to Avoid

  • No soap, detergent, ammonia, bleach, or "mop & shine" products
  • No vacuum beater bars
  • No steam cleaners (too hot!)
  • No wax, polish, or abrasive cleaners - these can leave buildup or dull finishes

Prevent Long-Term Damage

  • Use floor mats at entrances (avoid rubber backing) - this reduces dirt tracked inside
  • Protect furniture legs with felt pads or rubber cups
  • Lift, don't drag heavy items to prevent scratches

The Bottom Line

  • Sweep or gently vacuum often
  • Mop weekly with warm water or a vinyl-safe cleaner
  • Tackle spills immediately
  • Skip harsh cleaners, steam mops, and beater bars
  • Use mats and furniture pads so scratching never becomes an issue

Follow this routine and your SmartChoice® Luxury Vinyl floors will stay clean and strong for years to come!

In many ways, yes - especially for busy homes with kids, pets, or everyday messes.

Hardwood and tile are classic choices. They’re beautiful, no doubt. But they come with big downsides too. Hardwood easily scratches, warps with moisture, and costs a fortune to install and maintain. Tile is cold, hard, can crack or chip if something heavy drops, and the grout can be a nightmare to keep clean.

That’s where luxury vinyl flooring shines.

Here’s how it stacks up:

Feature Hardwood Tile Luxury Vinyl from Refloor

Waterproof ❌ No ✅ Yes ✅ Yes

Scratch-resistant ❌ Easily damaged ✅ Mostly ✅ Built tough for pets

Comfortable underfoot ❌ Hard surface ❌ Cold & hard ✅ Soft, warm, quiet

Cost-effective ❌ Expensive ❌ High labor costs ✅ Great value

Easy to clean ❌ Needs special care ❌ Not the grout ✅ Just sweep & mop

Realistic wood/tile look ✅ Yes ✅ Yes ✅ Yes, with less hassle

Why Homeowners Love Luxury Vinyl

  • Looks like real wood or tile, but handles life better
  • Zero stress about spills, accidents, or muddy shoes
  • Perfect for homes with pets, grandkids, or just real life
  • Fast, affordable installation from Refloor, often in one day

Bottom line: Luxury vinyl offers the same high-end style as hardwood or tile, but with way less upkeep, better comfort, and more durability. For today’s busy lifestyles, it’s the smarter, more practical choice - hands down.

Yes, we move your furniture - for free!

Let’s be honest. The thought of moving heavy couches, beds, and tables before new flooring goes in? That’s exhausting just thinking about it. You’re already juggling a busy schedule—do you really want to throw your back out trying to lift that sectional?

We get it. Most people dread the idea of clearing out rooms before a flooring project. It’s not just the effort, it’s the worry: What if I damage something? Where do I even put everything? That stress alone is enough to delay getting the beautiful floors you want.

That’s why at Refloor, we make it easy.

When you choose us, you only need to move your breakables - like grandma’s heirlooms or anything super delicate. After that? Sit back, relax, and let our team handle the rest. We do all the heavy lifting, and when we’re done installing your new floors, we put everything back exactly how it was.

No hassle. No stress. No extra fees. Just easy, professional service that puts your comfort first.

Because when you work with Refloor, you’re not just getting new floors, you’re getting peace of mind.

Waterproof floors are designed to stand up to life’s messiest moments—without warping, staining, or soaking up water.

Let’s face it - life happens. Kids spill juice, dogs have accidents, grandkids run inside with wet shoes, and let’s not even talk about that spaghetti night surprise. If you’ve ever had to rip up soggy carpet or watch wood floors warp from a simple spill, you know the pain.

And taking your shoes off every time you walk inside? That’s not living -- that’s tiptoeing through life.

Waterproof flooring changes all that.

There are different types of waterproof flooring:

  • Ceramic Tile: Waterproof but cold, hard, and slippery. Not ideal for families or pets.
  • Waterproof Laminate: Better than standard laminate but still swells if water seeps between seams. Once water is in the seams, game over – you have to replace it.
  • Standard Vinyl from Big-Box Stores: May say "water-resistant" but it’s usually thin, weak, and prone to peeling or trapping moisture underneath. Not designed to last.
  • Luxury Vinyl Plank (LVP) – like our SmartChoice Package®: The gold standard.

Here’s why our Luxury Vinyl is the best waterproof floor you can buy:

✅ 100% waterproof - top to bottom, edge to edge

✅ Built tough for pets, kids, spills, and everyday chaos

✅ Soft and slip-resistant underfoot - perfect for aging knees, little feet learning to walk, or

playful pups

✅ Real-wood look without real-wood worry

✅ No stress - easy to clean, easy to love, and guaranteed for life

Whether you’re a pet parent, a grandparent, or just someone who wants a beautiful, worry-free home, our waterproof floors are made for real life—not just picture-perfect moments.

With Refloor, you get waterproof peace of mind—so you can stop worrying and start enjoying every step.

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Tired of scratches, spills, and pet messes ruining your floors?

It sucks when your pup’s nails leave marks on hardwood, or when a kitten’s playful zoom leaves scratches on laminate. Thin, generic vinyl from big-box stores often peels, stains, or even traps moisture underneath—until it all unravels.

Here's why our SmartChoice Package® leaves hardwood, laminate, and standard vinyl in the dust:

1. 100% Waterproof & Pet-Proof

Unlike hardwood (which warps, stains, and scratches easily) and laminate (which swells when wet), our luxury vinyl plank (LVP) is 100% waterproof. It won’t warp or bubble, even if your pup drags a muddy paw in after a walk or slurps at their water bowl, so you never have to worry about moisture damage.

2. Ultimate Durability & Scratch Resistance

Typical big-box store vinyl wears thin fast. But our SmartChoice® flooring is built with a thick core and a minimum 20 mil wear layer that stands up to claws, high traffic, and everyday life. It resists stains, dents, and scuffs—even from furniture or energetic pets.

3. Soft, Warm, & Slip-Resistant

Hard surfaces like hardwood or tile can be cold and slick under paws—and for older pets, that means slip and joint risks. Our floors cushion every step with a comfort layer that’s soft, reduces noise, and provides grip. Every pet feels at ease.

4. Easy to Clean, Easy to Love

Spills? Pet hair? No worries. SmartChoice is simple to sweep and mop. There's no need for special cleaners or worrying about water seeping through cracks as with laminate. Just clean surface, fast and easy.

5. Looks and Feels Like Real Wood—For Less!

You get the authentic beauty of hardwood without fragility and without the hefty price tag. Our floors offer high-end style and stay flawless—no sanding, no refinishing.

Bottom Line

  • Hardwood = temporarily beautiful, but soft, water-sensitive, and prone to scratches.
  • Laminate = scratch-resistant, slick, and cannot withstand water or humidity.
  • Standard vinyl = cheaper but thin, peelable, and not built to last.

➡️Our Refloor SmartChoice Package® hits the sweet spot: it’s waterproof, ultra-durable, soft, safe, stylish—and guaranteed for life. It’s not just a better floor. It’s the only one your furry family truly needs.

Give your pets a home that’s stylish and practical. After all, you chose them—they deserve the best.

Don’t just take our word for it, our customers say it best.

Choosing a flooring company can feel overwhelming. Who do you trust? Who will really deliver what they promise? You’ve probably seen companies that talk big but fall short on service, quality, or follow-through.

That’s where Refloor stands out, and our reviews prove it.

We’re proud to have thousands of 5-star reviews from real homeowners who rave about:

  • Our expert installers who treat every home like their own
  • Friendly, no-pressure consultants who listen and guide, not sell
  • On-time, one-day installs that wow from start to finish
  • Flawless results that transform rooms and leave customers smiling

Here’s what people are saying:

Refloor made it so easy. I didn’t have to lift a finger—they moved the furniture, installed in one day, and my floors look amazing!” – ⭐⭐⭐⭐⭐ Sarah D.

They helped me find the perfect color and stayed within my budget. It was a total win.” – ⭐⭐⭐⭐⭐ Mike R.

I never thought floors could make me emotional, but I literally cried happy tears when I saw the finished room.” – ⭐⭐⭐⭐⭐ Jennifer W.

Why so many happy customers? Because we’re not just selling floors, we’re delivering comfort, peace of mind, and a better home experience.

With Refloor, You Get:

  • Real reviews from real people
  • Trusted professionals who care
  • Lifetime-guaranteed floors built to last
  • A smooth, stress-free experience from start to finish

Bottom line: Refloor isn’t just another flooring company, we’re a proven partner trusted by thousands of families across the country.

Check out our reviews and see why more homeowners choose Refloor every day.

Absolutely. New flooring instantly boosts your home’s look, feel, and value - especially when you choose luxury vinyl from Refloor.

Let’s be honest. Old, worn-out floors are a turnoff. Whether it’s stained carpet, scuffed wood, or peeling vinyl, buyers notice. And so do your family and friends. It can make your whole home feel outdated, even if everything else is in great shape.

That’s where luxury vinyl plank (LVP) comes in.

Here’s why LVP from Refloor is a smart investment:

  • Modern, real-wood look that homeowners love
  • 100% waterproof and pet-proof - perfect for today’s busy families
  • Durable and low-maintenance, which means it keeps looking new longer
  • Installed quickly, so you can enjoy the upgrade and start entertaining with confidence again - fast

Plus, homes with updated, stylish flooring simply make you feel proud of your home once more.

Start entertaining with confidence and love where you live again.

Bottom line: Luxury vinyl from Refloor doesn’t just make your home look better - it makes it worth more. And best of all, you don’t have to spend a fortune to get results that wow.

Flooring
  • Shop At Home:

    We bring the store to your door.

  • All-Inclusive Estimates:

    Guaranteed lowest installed price & no hidden fees.

  • Easy Financing:

    We have financing options to fit any budget.

  • Fast & Hassle-Free Installation:

    We install on your schedule - even the next day!

  • Lifetime Guarantee:

    Love your floors for life!

Read What Refloor's Customers Are Saying

Don't just take it from us! Discover why thousands of homeowner’s trust Refloor for their flooring needs.

Product, services, and warranty sell themselves, but Ryan was an excellent interpreter of all information. He was professional, personable and patient with us throughout the process. Will definitely refer to friends and family.

Pat Martindell

I'm very satisfied with the work done by Josh and his helper . I am very happy with Sam by keeping me up to date on the scheduling before and after the work began. VERY HAPPY CUSTOMER

Mary Knepper

Super nice and very informative. Took time to explain every detail and answer all the questions we had.

Diana Ricks
Google
4.9
Rating
BBB
A+
Rating
Facebook
4.7
Rating
Birdeye
4.9
Rating

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Address
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Troy, MI 48083​
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