No Surprises Under your Floors.

REFLOOR PRICE SHIELD GUARANTEE

Even the most careful in-home estimate can’t see everything. Some conditions only show up once your old flooring comes up. Maybe there’s an extra layer that has to be removed, a subfloor that needs a little attention, or a spot that has to be flattened before your new floor goes down. With most flooring companies, discoveries like these mean a surprise bill in the middle of your project. Not with Refloor.

The Refloor Price Shield Guarantee covers up to $1,000 of qualifying floor-preparation work that’s discovered after your installation begins, so unexpected conditions don’t become unexpected costs. It’s included automatically with the Smart Choice Package® and the Premium Vinyl Flooring Package, and it never costs you a penny more.

$1,000 of Peace of Mind, Built In

When qualifying floor-prep work turns up during your installation, Refloor covers the cost, up to $1,000 on your project. If a covered issue comes to $650, you pay nothing and your installation keeps moving. Your coverage also adds up over the course of the job. If you use part of it early and another covered issue appears before your installation is finished, whatever’s left of your $1,000 is still there for you.

What’s Covered

The Price Shield Guarantee applies to necessary floor-preparation work discovered during your original installation, including:

•     Removing hidden flooring layers and hauling them away

•     Additional plywood needed to prepare your subfloor

•     Floor flattening so your new floor sits smooth and even

•     Subfloor screw-downs to secure a solid, quiet base

What’s Not Covered

So expectations are clear from the start, the guarantee is built for floor prep, not for structural, environmental, or optional work. It doesn’t cover:

•     Structural repairs such as foundation, joist, or major subfloor work

•     Environmental remediation such as mold, asbestos, water damage, or hazardous materials

•     Unsafe or unsanitary conditions such as pests or biohazards

•     Optional upgrades, product changes, added rooms, or other customer-requested changes

•     Service or warranty work after your original installation is complete

If a project ever needs work beyond what’s covered, your Refloor team will walk you through exactly what’s needed and why, and nothing moves forward without your okay.

How It Works

•     We spot it. If our installers uncover a condition once your old floor is up, they document it with photos and measurements.

•     We review it. Your Refloor coordinator determines what’s covered and applies your Price Shield Guarantee.

•     We explain it. You’ll always know what work is being done and why before anything moves forward. No surprises, no pressure.

•     We handle it. Refloor covers the qualifying costs up to $1,000, and your project stays on track.